Privacy Policy

Effective date: January 1, 2026.

At Motiopix, we respect your privacy. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use the Motiopix website, services, and related features (the “Platform”).

1. Scope & Consent

This Privacy Policy applies to information collected through the Platform and communications related to the Platform. By accessing or using Motiopix, you acknowledge that you have read and understood this Privacy Policy.

2. Information We Collect

We collect information in the following categories:

• Account information: name (or display name), email address, password (hashed), profile details you provide, and account preferences.
• Buyer activity: purchases, subscriptions, download history, license information, and related support requests.
• Author activity: shop/profile details, uploaded content metadata, sales history, payout history, and any tax or payout information you choose or are required to provide for payouts (where applicable).
• Payment information: payments are processed by third-party payment processors. Motiopix generally does not store full payment card details. We may receive limited payment-related data (e.g., payment status, last 4 digits, billing country, transaction IDs) depending on the provider.
• Support, tickets, and reports: messages, attachments, and information you provide when contacting support, submitting tickets, or filing reports (including DMCA/copyright notices).
• Referral and promotional data: referral identifiers, coupon usage, and promotion participation where applicable.
• Device and usage data: IP address, browser type, device identifiers, pages viewed, referring/exit pages, timestamps, and interactions (often collected via logs, cookies, and similar technologies).

3. How We Use Your Information

We use personal information to:

• Provide, operate, and maintain the Platform.
• Process purchases, subscriptions, downloads, and deliver platform features.
• Enable author services such as listings, sales reporting, and payout-related operations.
• Respond to support requests and manage tickets, disputes, and policy enforcement.
• Prevent fraud, abuse, and security incidents, and protect the Platform and users.
• Improve and personalize the Platform, including analytics and performance monitoring.
• Send service-related communications (e.g., receipts, account notices, security messages).
• Send marketing messages where permitted by law and your preferences (you can opt out anytime).

4. Legal Bases (Where Applicable)

Where required (e.g., in the EEA/UK), we process personal information based on one or more of the following legal bases: your consent, performance of a contract, compliance with legal obligations, and our legitimate interests (such as platform security, fraud prevention, and service improvement).

5. Cookies & Similar Technologies

We use cookies and similar technologies to operate the Platform, remember preferences, help secure accounts, and analyze usage. For details, please see our Cookie Policy.

6. How We Share Information

We may share personal information in the following circumstances:

• Service providers: with vendors who help us operate the Platform (e.g., hosting, analytics, email delivery, customer support tools), under contractual obligations consistent with this Privacy Policy.
• Payment processors: with payment providers to process transactions, manage fraud prevention, and comply with financial or legal requirements.
• Legal and safety: if required by law, court order, or to respond to valid legal requests; or to protect the rights, safety, and security of Motiopix, users, or the public.
• Business transfers: in connection with a merger, acquisition, financing, reorganization, or sale of assets, subject to appropriate confidentiality and notice where required.

7. Public Information & Marketplace Visibility

Certain information may be visible to others on the Platform, such as an author’s display name/profile, publicly listed items, and aggregate signals (e.g., ratings or sales indicators, where shown). Please review what you choose to publish in your profile.

8. International Transfers

Your information may be processed in countries other than your own, including where our service providers operate. Where required, we use appropriate safeguards to protect information transferred internationally.

9. Data Retention

We retain personal information only as long as necessary for the purposes described in this Privacy Policy, including to comply with legal, accounting, tax, and reporting obligations, resolve disputes, and enforce agreements. Retention periods vary by data type.

10. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

11. Your Rights & Choices

Depending on your location, you may have rights to access, correct, delete, or receive a copy of your personal information, and to object to or restrict certain processing. You may also withdraw consent where processing is based on consent.

To make a request, please contact us using the details below. We may need to verify your identity before completing certain requests.

12. Children’s Privacy

Motiopix is not intended for children under 13 (or the minimum age required in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided personal information, contact us and we will take appropriate steps.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the updated version on this page and update the effective date above. Where required, we will provide additional notice.

14. Contact Us

If you have questions about this Privacy Policy or privacy practices, contact us at:

• Email: Contact Motiopix